Scheid has collected, over the past ten years, in-depth data from mental health care providers in diverse settings about their work and treatment practices. She gives many examples of how the inevitable arrival of managed care methodologies in the world of public-sector psychiatry has resulted in a sea change in the way care is conceptualized and conducted. She focuses on the inherent conflict between clinicians' need to bring a high degree of emotional and personal involvement to their work zeitgeist of public-sector bureaucracies, with too few resources and myriad demands from the community, including increased service provision, outreach to diverse populations, and protection of the community from disruptive and unwanted behavior. She argues that the rational business ethics and corresponding systems of bureaucratic control are now imposed on organizations that had previously operated on the basis of a professionally determined moral foundation.