Patients' satisfaction with a managed mental health care program was
examined using a mail survey that included questions about patients'
perceptions of various elements of service delivery and of their
functioning after treatment. Completed surveys were returned by 292
patients who received outpatient psychotherapy, a 30 percent return rate.
Patients who reported better psychological functioning and who rated the
managed care staff as helpful and their therapist as skillful and
conveniently located were more likely to be satisfied with the services