So what is special about this book? Three things. For one thing, Giuliani takes us inside the workings of New York as the city suffered, and then recovered from, the terrorist attacks on the World Trade Center. That, in and of itself, is riveting and choking reading. Second, Leadership trumpets a crucial lesson—in a world that seems too big, too complex to change—that passion, hard work, and a calling to serve can indeed make a difference. The point is not just that Giuliani did it this way. The point is that this is what it takes, and, as he reminds us repeatedly, others too can make a difference in the very same way. Finally, and most importantly, Leadership creates a portrait of a man passionate to the bones about public service, committed above all else to making a difference. This is a man who, until September 11, 2001, never missed the funeral of a New York City employee killed in the line of duty. Is that because he was "well managed" by his "handlers"? Think again. For all his confidence, pride, and even self-absorption, he is constantly talking about others as well—others he respects, trusts, relies on, cares about, believes in, even loves. Over and above his list of homilies, this is what leadership is about for Giuliani, and it shines through, story after story.