Critical Condition makes a strong case that although many consumers benefit from the current system, these consumers are the "winners in a lottery" that ignores "44 million uninsured and tens of millions of underinsured." Bartlett and Steele assert that these imbalances result from a "market approach" to medicine. Their basic premise, expanded on throughout the book, is that although "fostering competition among multiple producers works when commodities are cars or computers, the glaring exception to the theory is health care." The authors explore a number of high-profile problems, including the closing of hospitals, diversion of patients from emergency departments, medical errors, and the withholding of information by pharmaceutical companies. They conclude that, "We have a system in such constant turmoil that almost everyone is unhappy—patients, doctors, nurses, aides, and technicians. But for a lucky few the turmoil is worth a lot of money."