State hospital staff and other hospital resources in a region of
Washington State were used to train staff of community residential
facilities in the care of persons with serious mental illness. Forty- six
staff members from 17 community facilities received week-long training in
the program's first year. Participants expressed a high level of
satisfaction with the program, and facility administrators indicated that
it had a positive impact on the overall quality of services in their
facility. The annual staff turnover rate among participants was
dramatically lower than among other staff in the community facilities.
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