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Families of the Seriously Mentally Ill and Their Satisfaction With Services
Christine E. Grella; Oscar Grusky
Psychiatric Services 1989; doi:
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This research was supported by the National Institute of Mental Health, grants MH-38887 and MH-14583. The authors are grateful to the following people for their assistance with interviews and data analysis: Kathleen Tierney, Amalya Oliver, Bonnie Berry, Lee Clarke, Robert Fiorentine, Carol Gardner, Matthew Lynes, Kathleen Montgomery, Keiko Nakao, Margaret Spanish, William Staples, Patricia Ullman, and Leah Robin. They also express appreciation to the state mental health division, the county authorities, and the individual respondents for their cooperation in the study.

Department of Sociology at the University of California, Los Angeles, California 90024

1989 by the American Psychiatric Association

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Abstract

Family members of seriously mentally ill persons were interviewed to determine their satisfaction with services received through a countywide service system based on the community support program (CSP) model developed by the National Institute of Mental Health. Interviews with 56 family members indicated that a majority were dissatisfied with various aspects of the service system. Multiple regression analysis revealed that significant contributors to family satisfaction were sex of respondent, type of relationship to family member, age at onset of illness, and time since onset of illness. Interaction with a case manager, specifically interaction involving emotional support for families, was the strongest factor explaining family satisfaction. That finding confirms the central role of the case manager in the delivery of CSP services.

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