0
Get Alert
Please Wait... Processing your request... Please Wait.
You must sign in to sign-up for alerts.

Please confirm that your email address is correct, so you can successfully receive this alert.

Article   |    
Assessing Consumer Satisfaction From Letters to the Hospital
Susan V. Eisen; Mollie C. Grob
Psychiatric Services 1979; doi:
View Author and Article Information

Evaluative Service Unit, McLean Hospital, Belmont, Massachusetts

American Psychiatric Association

text A A A
PDF of the full text article.
Abstract

A private psychiatric hospital's evaluation research unit assessed consumer satisfaction with service by analyzing the content of letters written in response to an invitation to comment on the hospital experience. Respondents included relatives and referring agents of those who had received treatment. They expressed greatest satisfaction with the helpfulness of the hospital, general patient care, and the quality of the clinical staff. They expressed much dissatisfaction with communication, such as adequacy of information about patients' treatment and progress, and with management issues, such as efficiency, length of stay, and hospital rules and procedures. The analysis showed that the older the patient and the fewer the number of previous hospitalizations, the greater was the satisfaction expressed.

Abstract Teaser
Figures in this Article

Your Session has timed out. Please sign back in to continue.
Sign In Your Session has timed out. Please sign back in to continue.
Sign In to Access Full Content
 
Username
Password
Sign in via Athens (What is this?)
Athens is a service for single sign-on which enables access to all of an institution's subscriptions on- or off-site.
Not a subscriber?

Subscribe Now/Learn More

PsychiatryOnline subscription options offer access to the DSM-5 library, books, journals, CME, and patient resources. This all-in-one virtual library provides psychiatrists and mental health professionals with key resources for diagnosis, treatment, research, and professional development.

Need more help? PsychiatryOnline Customer Service may be reached by emailing PsychiatryOnline@psych.org or by calling 800-368-5777 (in the U.S.) or 703-907-7322 (outside the U.S.).

+

References

+
+

CME Activity

There is currently no quiz available for this resource. Please click here to go to the CME page to find another.
Submit a Comments
Please read the other comments before you post yours. Contributors must reveal any conflict of interest.
Comments are moderated and will appear on the site at the discertion of APA editorial staff.

* = Required Field
(if multiple authors, separate names by comma)
Example: John Doe



Related Content
Articles
Books
Dulcan's Textbook of Child and Adolescent Psychiatry > Chapter 30.  >
Dulcan's Textbook of Child and Adolescent Psychiatry > Chapter 30.  >
Dulcan's Textbook of Child and Adolescent Psychiatry > Chapter 55.  >
Topic Collections
Psychiatric News
PubMed Articles
Factors influencing consumer satisfaction with health care. Health Care Manag (Frederick) 2014 Jul-Aug;33(3):261-6.
Crop load and harvest maturity effects on consumer preferences for apricots. J Sci Food Agric Published online Jul 30, 2014.;