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Columns   |    
Case Studies in Public-Sector Leadership: Addressing the Problem of Appointment Nonadherence With a Plan for a Walk-In Clinic
Patrick Runnels, M.D.
Psychiatric Services 2013; doi: 10.1176/appi.ps.201300072
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Dr. Runnels is affiliated with the Department of Psychiatry, Case Western Reserve University School of Medicine, 10524 Euclid Ave., 13th Floor, W. O. Walker Building, Cleveland, OH 44106 (e-mail: patrick.runnels1@uhhospitals.org). Jules M. Ranz, M.D., and Susan M. Deakins, M.D., are editors of this column.

Copyright © 2013 by the American Psychiatric Association

Extract

Introduction by the column editors: This column is based on the use of an electronic mailing list (e-list) to generate a collaborative problem-solving process. Dr. Runnels asked e-list members of the American Association of Community Psychiatrists for suggestions regarding the establishment of a walk-in program for patients who regularly miss scheduled appointments. Readers are invited to submit suggestions for e-list discussions of management problems to column editors Jules M. Ranz, M.D., at jmr1@columbia.edu, or Susan M. Deakins, M.D., at smd3@columbia.edu.

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