In 2011 Maria had been working as a peer support worker for more than a decade. Before that she had been a consumer of mental health and addictions services for 15 years. She had lived through it all, dealing with voices, mood swings, addiction, homelessness, victimization, seclusion, restraint, and everything in between—up close and in person. Expert by experience, she had recently taken on a position as peer support team leader and had envisioned training clinical staff to help them work more effectively with her peer support colleagues. She questioned, however, whether anyone on staff wanted to listen. She imagined offering training to all 250 clinical staff at the mental health center where she and Sacha worked and having only one or two lonely souls turn up for the training.