What families want when their child has a mental illness: Primary care doctors are critical to detecting mental illness among children. Yet in a nationwide survey of families conducted by the National Alliance on Mental Illness (NAMI) in 2009, only 34% of the 554 respondents said their primary care doctors were knowledgeable about mental illness; 59% indicated that their doctors were not knowledgeable about its treatment. To correct this knowledge gap, NAMI has released the results and analysis of the survey in a 15-page report, as well as a brochure for primary care physicians on how to communicate with families and provide the support and resources they seek. According to the respondents, whose children were diagnosed as having mental illness before age 18, the “top five” most helpful things for a doctor to say are that there is hope, the family is not alone, their child's illness is not their fault, “I understand,” and their child has many strengths. The report outlines steps for primary care physicians to take when a family raises concerns about a child's mental health. Physicians are urged to listen, ask questions, screen and evaluate, refer families to mental health professionals, follow up and collaborate with mental health providers, provide treatment if specialists are not available, and provide encouragement. Families in crisis welcome information, and physicians are urged to make handouts, reading lists, and information on local support groups and workshops available to their clients. The Family Experience With Primary Care Physicians and Staff report and the brochure “What Families Want From Primary Care” are available at www.nami.org.