Chapter 1 covers the basics of approaching a patient, interviewing, managing agitation, and completing documentation, as well as several special circumstances (including telephone emergencies, abuse, legal custody, and communication barriers). As the authors write, "One of the clinician's most important jobs is to provide clear and thorough documentation." Work in psychiatric emergency services is often fast paced with potentially complex cases and the need to resolve conflicting information, which can make documentation arduous. Additional useful tips on documentation are available in "Legal and Ethical Issues" (chapter 12). Complete yet efficient documentation in this harried setting continues to be challenging, especially given the ever-increasing awareness of medicolegal implications; hence, guidance on developing this essential skill is welcomed.